Pricing Intelligence
How one industrial distributor stopped pricing by memory across hundreds of local companies
Outcome
Margin improvement
3–5%
Decision time
45%Reduced
Manual analysis
90%less
The Problem
Nobody could tell whether a quote was strong or weak until well after it was sent.
Quotes lost on price were not recorded at all, so the same decisions were made again the following month with no more information than before.
That left pricing without a feedback loop: plenty of history on what sold, almost nothing on what margin was left behind.
Pricing was decided branch by branch and rep by rep.
The same product went out to comparable customers at prices that varied widely, and each one was defensible on its own, so nothing looked wrong.
Across hundreds of branches margin was being set by judgment and habit rather than by what an account would actually support.
What We Understood First
01
Pricing Was Already Highly Local
Hundreds of companies, different markets, and different pricing realities. A single national price would not reflect how customers actually buy.
02
Sales Data Was Only Part of the Demand Picture
Historical sales showed what customers bought, but not what they would have bought at another price — making elasticity the missing piece.
03
Market Context, Localized
Competitor prices across 5 marketplaces, adjusted to each company's own market, not one national number.
04
The Model Needed Business Guardrails
A good price could not simply maximize margin. Pricing had to respect margin floors, customer terms, pricing limits, and controlled price movement.
05
Adoption Would Determine the Real Impact
Recommendations only mattered if sales teams actually used them. The approach had to be tested and measured through quote adoption and conversion.
Solution
Re-engineered product-level elasticity with ML
Historical pricing, demand signals into product-level elasticity estimates.
Generated two actionable price points: Optimal and Aggressive
Gives reps two clear choices.
Added business rule constraints protecting margins, terms, and pricing limits
Keeps recommendations inside the commercial rules the business will actually accept.
Tracked adoption, not just accuracy
Measured whether reps actually used the recommendations and what happened after they did.
Guided price recommendation · SKU 44-118
live$1,940
Optimal · 27% margin
$2,320
Aggressive · 40% margin
Why this price
- Last 6 quotes, this account
- $1.2k-$1.7k
- Expected win rate
- 74%
- Margin
- 20%- 50%
What We Didn’t Automate
The price stayed a human call. We automated the homework behind it.
The system shows cost and market, then two pricing options, an optimal one built to win the sale and a higher aggressive one. The rep still decides.
Optimal
built to win
$1,940
Aggressive
margin upside
$2,320
Rep chooses · always
Recovering margin without losing trust
25%
Minimum margin floor
5
Marketplaces benchmarked live
“3–5% margin recovered, the way trust usually pays: quietly, and after the fact.”
Enterprise-scale distribution network · Hundreds of local companies
Where It Landed
Measured across 40 pilot branches, six months after rollout.
Gross margin
+4.1%
blended margin
6.5h → 40m
weekly analysis per rep
1,900+
price drifts caught
Tensions Worth Naming
The full picture wasn't available.
Pricing was being set without customer-level elasticity, competitor prices were sometimes matched to the wrong products, and stock gaps meant sales velocity had to be used as an imperfect measure of demand.
What sold wasn't the whole demand picture.
The data showed what customers had bought, but not what they might have bought at a different price. That left teams with limited visibility into missed demand, margin opportunity, and true customer price sensitivity.
If you are facing this too
The Principle
Talk to usAutomate the information, not the decision.
Give people the market and the margin room. Let them decide.
What’s next?
Deeper rollout
From pilot branches out across the network.
More of the catalog
Beyond core SKUs into the long tail.
Wired into quoting & BOM
The right number, the moment a quote is built.
If you're navigating layered challenges and
want a thinking partner, let's think together.
START A CONVERSATIONContinue Exploring
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